Infomix | Engineering Services

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Privacy Policy

Effective Date: 20-10-2025

Last Updated: 25-10-2025

1. Introduction and Our Commitment to Privacy

We are Infomix Engineering Services (IES) (referred to as “we,” “us,” or “our”) is an engineering services provider based in Perth, Western Australia. We specialize in delivering technology solutions for the mining and related industries, including cyber security, data centers, and cloud migration.

We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

2. Contact Information and Policy Management (APP 1)

If you have any questions or concerns about this Policy or our data practices, please contact our Privacy Officer:

  • Email: privacy@infomix.com.au
  • Mailing Address: PO Box 440, Morley WA 6943 Australia

3. Personal Information We Collect (APP 3 & 4)

As a business-to-business (B2B) service provider, we primarily collect professional information about individuals associated with our corporate clients.

Category

Specific Examples

Contact & Professional Data

Name, job title, company name, work email address, work phone number, and physical business address.

Financial Data

Billing details and bank information necessary for processing payments.

Website Usage & Technical Data

IP address, browser type, device details, and general activity on our website, collected via cookies and analytics.

Sensitive Information

We generally do not collect sensitive information (e.g., health or biometric data). If we ever need to, we will seek your express consent first.

We collect personal information:

  • Directly from you (e.g., via forms, calls or email correspondence)
  • Indirectly through your use of our website; and
  • From third-party or public sources such as LinkedIn or authorised service providers

4. Purpose of Collection and Use (APP 5 & 6)

We collect, hold, use, and disclose your personal information for the following primary purposes:

  • Service Delivery: To provide the specific engineering services you or your employer have contracted us for (e.g., conducting cyber security assessments, migrating data to the cloud).
  • Administration: To manage our relationship with your organisation, process invoices, and maintain our internal business records.
  • Marketing (Direct Marketing): To send you updates, white papers, and marketing material relevant to your professional role. We will comply with the Spam Act 2003 by including a clear and easy opt-out in all direct marketing communications (APP 7).
  • Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Disclosure and Cross-Border Sharing (APP 6 & 8)

We may disclose personal information to:

  • Service Providers: Including I IT hosting, cloud platform providers, and accounting services.
  • Sub-Processors: When necessary for client-specific projects (e.g., using a global security tplatforms)
  • Cross-Border Disclosure (APP 8): In some cases,  your personal information to recipients located outside of Australia(e.g. in the United States or Singapore) where your organisation’s cloud environment or data centres is hosted. We will take reasonable steps to ensure that the overseas recipient handles the personal information in accordance with the APPs.
  • Legal Requirements: When required or authorised by an Australian law or court/tribunal order.

6. Client Data Processed as a Service Provider

When providing engineering or data management services to your company (e.g., managing your mining data infrastructure), we act as a data processor.

  • We process data strictly according to the instructions and controls of your company (the Data Controller).
  • The specific technical, security, and legal terms governing the protection of this client-owned data are detailed in our Master Services Agreement (MSA) or a separate Data Processing Agreement (DPA) with your company.

7. Data Quality and Security (APP 10 & 11)

Data Quality: We take reasonable steps to ensure the personal information we collect and use is accurate, complete, and up-to-date (APP 10).

Data Security: As a cybersecurity-focused organization, we apply strong measures, including encryption, strict access controls, and network protections, to safeguard your personal information from misuse, interference, loss, and unauthorized access.

Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed. Information is securely destroyed or de-identified.

8. Access and Correction (APP 12 & 13)

You have the right to request:

  • Access to the personal information we hold about you (APP 12).
  • Correction of any information we hold that is inaccurate, out-of-date, incomplete, irrelevant, or misleading (APP 13).

To make an access or correction request, please contact our Privacy Officer (Section 2). We will respond to your request within a reasonable period and will not charge you for making the request.

9. How to Make a Privacy Complaint

If you believe we have breached the Privacy Act or the APPs, you may lodge a formal complaint with our Privacy Officer.

    1. Complaint Submission: The complaint must be in writing and include details of the alleged breach.
    2. Our Response: We will acknowledge receipt of your complaint within 7 days and will investigate and respond to you with our findings within a reasonable time.
    3. External Recourse: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

10. Policy Updates

We may amend this Privacy Policy from time to time to ensure it reflects our current information handling practices and changes to Australian law. The updated policy will be posted on our website, and we will update the “Last Updated” date will be revised accordingly.